• Cart 0
  • Vehicle Finder
Toggle Nav

Connect on Social :

RMA #RT125572 - Resolved, Refunded

Shop by vehicle
  • Year
  • Make
  • Model

Search by Vehicle
  • Year
  • Make
  • Model

Fog Light Finder
  • Year
  • Make
  • Model

Shop Your Vehicle
  • Year
  • Make
  • Model

HitchMount Lookup
  • Year
  • Make
  • Model

Your order has been successfully refunded.

Please note that credit card refunds take 24-48 hours to process through the financial system and show in your account, depending on your bank.

PayPal refunds usually show up immediately, but may take up to 6 hours to show in your PayPal account.

Refunds for Store Credit will be instant.

Request Information
RMA: #RT125572  Resolved, Refunded
Order:
#2507034902 at Jul 8, 2025 ($388.76)
Date Requested: Jul 23, 2025
Description of Problem: Pods dont sit at the correct angle, look somewhat crooked. Not happy with the finished product, and didn't want to damage the product by messing with it.
Shipping Address: Andy Fernandez RT125572 7422 Windsor valley ln Houston Tx, 77049
Return Address
3870 Millstone Pkwy
St Charles, MO 63301 USA
RMA Items
Product Name SKU Order Qty Reason Condition Resolution
Stage Series Backlit Ditch Light Kit for 2021-2025 Ford F-150 (Choose Your Kit: SS3 Pro (36 watts), Choose Your Optic and Color: Yellow Combo) DD7372 #2507034902 1 Does not fit or wrong application Installed for first time
Refund
Add Message
Max file size: 15Mb
RMA History
Aug 15, 2025 3:45 PM

Your order has been successfully refunded.

Please note that credit card refunds take 24-48 hours to process through the financial system and show in your account, depending on your bank.

PayPal refunds usually show up immediately, but may take up to 6 hours to show in your PayPal account.

Refunds for Store Credit will be instant.

Aug 14, 2025 3:22 PM

Your RMA has been processed by our Logistics team. Though we will try to complete your RMA as quickly as possible, please allow 2-3 business days for your RMA to be processed. If you have any questions please do not hesitate to contact us.

Jul 24, 2025 4:58 PM

Please log in to your account, or check your email, to obtain and print your prepaid return label. Be sure to return your package with the appropriate delivery service, as indicated on the return label. Be sure to only include items that you have selected on the RMA with your return.



Note: Only use generic packaging and be sure to affix the return label to the top of the package.



Please allow 5-7 business days for processing upon return of your package.

Adam Balzer Jul 24, 2025 4:58 PM

2507034902.pdf
Jul 24, 2025 4:58 PM
Your RMA has been approved. Please allow 1-2 business days for a prepaid return label to be created. When the return label is ready to print, you will receive an email notification, and it will be available as a PDF attachment in this RMA.
Jul 24, 2025 4:49 PM

Your RMA has been placed and waiting for approval.

If the items for this RMA were not ordered directly through our website, please reply with a copy of your original invoice , receipt, or proof of purchase.



If you have already contacted our service department either by phone or email and requested an RMA, there is no need to reply.

Andy Fernandez Jul 24, 2025 4:49 PM
Id like to just continue with the return please.
Jul 24, 2025 2:11 PM

Thank you for creating an RMA. The RMA system is for quick processing of warranty, exchange, or return requests. RMAs should not be used for new product questions or general communication.


If you are having trouble with a product and need assistance troubleshooting, contact us via email or give us a call.


If you would like to continue with an RMA request, please make sure that all of the following detailed information is included in order to proceed:



- Reason for RMA: What happened?


- Your current shipping address, for confirmation.


- For all warranty requests: Troubleshooting steps you took to resolve the issue. For troubleshooting tips, please review the product installation guide, available with your purchase or also available for download on each product page.


Adam Balzer Jul 24, 2025 2:11 PM
Hello Andy,

We're sorry the pods are sitting crooked after install! Would you mind sharing a photo so we can see what you're seeing? We can send you another set of brackets if the ones you received are bent incorrectly, or would you rather proceed with a return?

Please accept our apologies for any inconvenience and let us know if you have any further questions!


Talk soon,
Jul 23, 2025 8:32 PM

Your RMA has been placed and waiting for approval.

If the items for this RMA were not ordered directly through our website, please reply with a copy of your original invoice , receipt, or proof of purchase.



If you have already contacted our service department either by phone or email and requested an RMA, there is no need to reply.