RETURNS & EXCHANGES
At Diode Dynamics, we offer free returns with any order of $50 or more, within 30 days. No restocking fees, no administrative fees, no return shipping fee, and no hassle!
Please request an RMA through our website, call us or email us if you need to return an item. We will email you a return label, and you just have to print it out and drop the package off at the post office. When we get it back, you will be notified and credited for the full price of the items that are returned. If your order was less than $50, we can simply deduct the return shipping cost ($5) from your refund, or you can send the items back through your preferred method. Please be sure to request an RMA before doing so! Please note that this is only available to our U.S. customers.
Our international customers can return any item within 30 days for a full refund, but the customer is responsible for the cost of return shipping.
Our customers may return any item for exchange or store credit within 90 days. The buyer is responsible for the cost of the return shipping, and we cannot offer a return label after 30 days. You must request an RMA.
Please note: due to the nature of custom acrylic pieces, we cannot offer any refund or exchange for returned custom acrylic items.
Again, all returns must be approved, with an RMA. This is so that we can process your return as quickly as possible when we get it. If you would like to return an item, please Request an RMA. Please include as much information as possible about the reason for return.
Alternatively, you can also send us a message, or give us a call to request an RMA!
Exchanging an Order
We are happy to help you exchange your items, for any reason. Usually this is due to the selection of the incorrect size or color. You will not be charged any additional shipping cost. You are responsible for return shipping costs. If the exchange is being made due to shipping error on our part, please first email us, as we can usually send you the new items right away with a return label.
The purchased items must be returned to us before the new items are shipped. All returns must have an RMA confirmation number included. Approval is usually made same day.
Please note: due to the nature of the custom acrylic pieces, we cannot offer any exchange for returned custom acrylic pieces.
Please click here to submit an RMA Request. Please include information as to the cause for exchange. You must log in. If you cannot remember your order number, please send us a message and we can enter your RMA request for you.
Restocking and Return Fees
We do not charge any restocking fees or administrative fees, as of December 2012.
On all approved returns, you will receive full refund, minus the cost of shipment.
If the return you make is due to our error in packaging, we will refund your reasonable shipment cost as well upon receipt.
We reserve the right to correct any packaging errors or defective merchandise.