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Making Changes to Your Order

If you need to change your shipping address, please call us and we will make the change. 

If you just need to make a minor change that does not affect the total price (such as a color or size change), please send us an email at contact@diodedynamics.com with your request, and we'll just make a note on your order.

 

Click here to make a major change that affects the total price (different items, quantities, etc).

Click here to cancel your order completely.

 

 

How to Change an Order

Step 1: Log In to Your Account

From any page on diodedynamics.com, you can log in to your account. In the upper right-hand corner, click "My Account".

Step 1 - Click My Account

 

You will be directed to the Account Log-in page. Enter your email and password, then click "Login" in the lower right-hand corner. If you cannot remember your password, please contact us.

Step 2: Log In

Step 2: Cancel Original Order

After logging in to your account, you will be automatically be directed to the "Account Dashboard" page. In the "Your Orders" section of the "Account Dashboard" page, you will see a list of all orders you have placed with Diode Dynamics.

Locate the order you want to change; in the row for the order, click "Request Cancellation". 

Step 3: Request Cancellation

 

After clicking "Request Cancellation", a notification box will pop up explaining our cancellation process and the Order Status will be changed to "Canceled". 

Cancellation Complete

 

 

Step 3: Reorder and Make Changes

You will now need to create a new order. Instead of re-adding all the products to your cart individually, you can just reorder the items and make any necessary changes.

To add all the products from your previous order to your cart, click "Reorder" next to the original order.

Step 3: Re-Order If Necessary

 

After clicking "Reorder", you will be re-directed to your cart.  Change the quantities or add and delete products from your shopping cart. Once you have made the necessary changes, click "Update Shopping Cart" and proceed with the checkout process. 

Update Your Cart

 

 

How to Cancel an Order

Step 1: Log In to Your Account

From any page on diodedynamics.com, you can log in to your account. In the upper right-hand corner, click "My Account".

Step 1 - Click My Account

 

You will be directed to the Account Log-in page. Enter your email and password, then click "Login" in the lower right-hand corner. If you cannot remember your password, please contact us.

Step 2: Log In

Step 2: Request Cancellation

After logging in to your account, you will be automatically be directed to the "Account Dashboard" page. In the "Your Orders" section of the "Account Dashboard" page, you will see a list of all orders you have placed with Diode Dynamics.

Locate the order you want to cancel; in the row for the order, click "Request Cancellation". 

Step 3: Request Cancellation

 

After clicking "Request Cancellation", a notification box will pop up explaining our cancellation process and the Order Status will be changed to "Canceled". 

Cancellation Complete

 

 

If you have any questions about your order or the cancelation process, please email us at contact@diodedynamics.com.